Terms and Conditions of Service

1. Company Information

The Hello Nabu language learning service ("the Application" or "the Service") is operated by Hello Nabu, a société par actions simplifiée (SAS) registered in France, with its registered office at 25 rue de Ponthieu, 75008 Paris, France, and registered with the RCS of Paris under number 930 062 849.

2. Purpose

These Terms and Conditions ("Terms") govern your access to and use of Hello Nabu, our AI-based language learning application.

3. Acceptance

By creating an account or using the Service, you confirm that you have read, understood, and accept these Terms, and you agree to comply with them.

4. Service Description

Hello Nabu provides personalized, AI-powered language learning tools accessible via our website (hellonabu.com) and our mobile applications for iOS and Android. Features and content may evolve; we reserve the right to modify, add, or remove functionalities at any time, with reasonable notice for material changes.

5. User Account

Users must be at least 16 years old or have parental or guardian consent.

You are responsible for maintaining the confidentiality of your account credentials.

Accounts are strictly personal and may not be shared or transferred.

6. Pricing & Payment

All prices and applicable taxes are clearly displayed before payment.

On the web, payments are processed via Stripe. On mobile, payments may be processed via the Apple App Store or Google Play Store.

Subscriptions automatically renew at the end of each billing period at the then-current price, unless you cancel before the renewal date.

You may cancel your subscription at any time. For web subscriptions, cancellation takes effect at the end of the current billing period. For mobile subscriptions, cancellation is managed through your App Store or Play Store account settings.

Refunds: once a trial has converted or a paid period has started, payments are not refunded, except where the law requires it (see section 7). Purchases made through the Apple App Store or Google Play Store follow the refund rules of that store, and refund requests must be made to the store.

We do not store your payment information on our servers.

Free trial: new accounts may be offered a 7-day free trial of Premium. A payment method is required to start it (a card on the web, or your Apple or Google account on mobile). Nothing is charged during the trial. Unless you cancel before the trial ends, the plan you chose (monthly or quarterly, at the price shown before you start) is charged automatically on day 7 and then renews until you cancel. To pay nothing, cancel before day 7: in your account settings on the web, or in your App Store or Google Play subscription settings on mobile. We send a reminder before the trial ends (a notification on mobile, an email on the web), but cancelling in time remains your responsibility.

If you do not keep a subscription after your trial, your Premium access ends and content that needs Premium is locked. Your account, your character and your progress are kept.

7. Right of Withdrawal (EU Consumers Only)

If you reside in the European Union, you have a legal right to withdraw from your purchase within 14 days of contract conclusion, without giving any reason, as per EU Directive 2011/83/EU and Article L221-18 of the French Consumer Code.

Exception for Immediate Access:

If you request immediate access to the Hello Nabu service and expressly acknowledge that you lose your right of withdrawal once access is provided, you will no longer be entitled to the 14-day withdrawal period, in accordance with Article L221-28 of the French Consumer Code.

How to Withdraw:

If you are eligible and wish to exercise your right of withdrawal, please notify us at

within 14 days of purchase. We will process your refund via the original payment method as soon as possible.

Model withdrawal form:

Model withdrawal form

(complete and return this form only if you wish to withdraw from the contract)

: To: Hello Nabu, 25 rue de Ponthieu, 75008 Paris, France, contact@hellonabu.com

: I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following service (*):

: Ordered on (*)/received on (*):

: Name of consumer(s):

: Address of consumer(s):

: Email address of consumer(s) (used for the purchase):

: Signature of consumer(s) (only if this form is notified on paper):

: Date:

(*) Delete as appropriate.

Before payment, you will be asked to expressly consent to immediate access to the Hello Nabu service and acknowledge the waiver of your right of withdrawal as required by law.

For subscriptions purchased through the Apple App Store or Google Play Store, the right of withdrawal may be subject to the respective store's refund policies in addition to these Terms.

Free trials: for a free trial, the contract is concluded when the trial starts. The consent to immediate access and the waiver of the withdrawal right that you accept when starting the trial also apply to the paid subscription that follows it.

8. Intellectual Property

All content, features, and code of Hello Nabu are protected by copyright, trademark, and other intellectual property rights.

You are granted a personal, non-exclusive, non-transferable license to use the Service for your own educational purposes only.

No content may be copied, distributed, or used for any commercial or competing purpose without prior written permission.

9. User Content

You retain rights to any content you submit, but grant Hello Nabu a worldwide, non-exclusive license to use, host, and display such content solely for the purpose of providing and improving the Service.

You may not upload, share, or transmit any content that is illegal, offensive, infringes third-party rights, or otherwise violates these Terms.

10. Data Protection & Privacy

We process your personal data in accordance with our

Hello Nabu complies with the General Data Protection Regulation (GDPR) and French data protection law.

For questions about your data or privacy rights, contact

11. Mobile Application Terms

The following additional terms apply when you use Hello Nabu via our mobile applications:

The mobile app may request access to device features such as the microphone (for pronunciation exercises) and notifications. You can manage these permissions at any time through your device settings.

Push notifications are used to send you learning reminders and updates. You may opt out of non-essential notifications via the app settings or your device settings.

The app supports offline functionality for previously accessed content. Offline data is stored locally on your device and synced when connectivity is restored.

Use of the mobile app may consume mobile data. Hello Nabu is not responsible for any data charges incurred by your mobile carrier.

The mobile app is designed for personal use on a single device at a time per account.

12. App Store and Distribution Platform Terms

If you download or use Hello Nabu through the Apple App Store or Google Play Store, you also agree to the terms of service of the respective platform.

Apple Inc. and Google LLC are third-party beneficiaries of these Terms to the extent that these Terms relate to your use of the mobile application. As third-party beneficiaries, Apple and Google have the right to enforce these Terms against you.

In the event of any conflict between these Terms and the applicable app store terms, the more protective terms shall apply to the extent required by the relevant platform's policies.

Hello Nabu, not Apple or Google, is solely responsible for the content, maintenance, and support of the mobile application.

13. Availability & Liability

We strive to provide continuous access to the Service, but cannot guarantee uninterrupted or error-free operation. Scheduled maintenance will be communicated in advance where possible.

To the maximum extent permitted by applicable law, Hello Nabu shall not be liable for indirect damages, loss of data, or business interruption.

Our aggregate liability for any claim is limited to the amount you have paid to Hello Nabu over the past 12 months.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded or limited under applicable law.

For consumers in the European Union, these limitations do not affect your statutory rights under the legal guarantee of conformity (Articles L217-3 to L217-20 of the French Consumer Code) or the guarantee against hidden defects (Articles 1641 to 1649 of the French Civil Code).

14. Termination

You may cancel your subscription and terminate your account at any time via your account settings (web) or the relevant app store (mobile).

We reserve the right to suspend or terminate access to the Service in case of breach of these Terms or for security reasons, with prior notice where practicable.

Upon termination, your data will be handled in accordance with our Privacy Policy. You may request a copy of your data or its deletion before or after termination by contacting contact@hellonabu.com.

15. Worldwide Users

Hello Nabu is available to users worldwide.

If you are accessing the Service from outside the European Union, local consumer protection laws may apply in addition to these Terms.

In the event of conflict, mandatory local consumer law provisions prevail. Otherwise, these Terms and French law apply.

16. Prohibited Uses

By using Hello Nabu, you agree not to:

Use the Service for any commercial, business, or resale purposes without our written consent.

Copy, reproduce, distribute, modify, or create derivative works based on any part of the Service.

Use automated means (including robots, scrapers, crawlers, or data mining tools) to access or interact with the Service, except for search engine indexing where permitted.

Circumvent or attempt to circumvent any security features or technical limitations of the Service.

Post or transmit any unlawful, abusive, defamatory, obscene, or otherwise inappropriate content.

Infringe or violate our intellectual property rights or those of others.

Collect or harvest any information about other users without their consent.

Any violation of these prohibitions may result in immediate suspension or termination of your account and may lead to legal action.

17. AI and Content Disclaimer

The content and recommendations generated by Hello Nabu's AI are for educational purposes only and may contain errors or inaccuracies.

Hello Nabu does not guarantee the correctness, completeness, or suitability of any AI-generated suggestions.

Users remain responsible for verifying content before relying on it, particularly for high-stakes, professional, or legal contexts.

18. Consumer Mediation

In accordance with Articles L611-1 to L616-3 of the French Consumer Code, if you are a consumer and are dissatisfied with our response to a complaint, you have the right to refer the matter free of charge to a consumer mediator.

Our designated consumer mediator is:

CMAP: Centre de Médiation et d'Arbitrage de Paris

39 avenue Franklin D. Roosevelt, 75008 Paris, France

https://www.cmap.fr

You may submit your request online or by post. The mediator will attempt to reach an amicable resolution within 90 days.

19. EU Online Dispute Resolution

In accordance with EU Regulation No. 524/2013, the European Commission provides an Online Dispute Resolution (ODR) platform for consumers who wish to resolve disputes arising from online purchases.

You can access the ODR platform at:

https://ec.europa.eu/consumers/odr

Our email address for dispute resolution purposes is: contact@hellonabu.com.

20. Changes to the Terms

We reserve the right to update or modify these Terms at any time.

Material changes will be communicated to users by email or through the Service at least 30 days before they take effect.

Continued use of Hello Nabu after changes take effect constitutes acceptance of the new Terms. If you do not agree to the changes, you may terminate your account before the changes take effect.

21. Governing Law & Jurisdiction

These Terms are governed by French law.

In the event of a dispute, the courts of Paris shall have jurisdiction, without prejudice to your right as a consumer to bring proceedings in the courts of your place of residence, as provided by applicable EU regulations (including Regulation (EU) No. 1215/2012).

22. Customer Support

For all questions, support requests, or complaints, please contact:

23. Miscellaneous

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

The failure to enforce any right or provision shall not constitute a waiver of such right or provision.